Extended Warranty and Service Plans

BioSpherix, LLC (“BioSpherix”) offers several different options for extending the 1-year BioSpherix Limited Warranty and annual service agreements. Except as specifically amended hereby, this document is governed by, and subject to, all of the terms and conditions specified in the BioSpherix Limited Warranty.

Extended Warranty Options extend the terms of the BioSpherix 1-year warranty. Extended Warranties must be purchased at the time of sale and specify which apparatus is covered.

1 – Year Warranty Extension

2 – Year Warranty Extension

Annual Service Agreements are available to provide on-site service maintenance and service of consumables and inspection of non-consumables. Annual Service Agreements must be purchased at the time of apparatus sale and are apparatus specific.

Service Agreement Option Emergency Remote Support2 Scheduled Remote Support3 Scheduled Annual Site Visit(s)4 Parts/ Consumables Pricing Travel Expense
Bronze 1 Included 1 Every 6 months 0 Quoted as Needed Quoted as Needed
Silver 2 Included 1 Every 3 Months 1 25% Discount Off List Price Quoted as Needed
Gold1 Unlimited 1 Every 3 Months 2 Included Quoted as Needed

 

NOTES:

1. Gold Service Plans are available on individual purchases of $50,000 or more.

2. Emergency Remote Support by Phone/Remote Tie-In will be made within 1 business day, excluding holidays and weekends. Emergency Remote Support not covered by Warranty or an Annual Service Agreement may be billed at $150/hour, 1 hour minimum, 0.5 hour increments.

3. Scheduled Remote Support by Phone/Remote Tie-In not covered by Warranty or an Annual Service Agreement may be billed at $100/hour, 1 hour minimum, 0.5 hour increments.

4. Scheduled On-Site Visits must be scheduled at least 6 weeks in advance or may be considered an Emergency On-Site Visit. Emergency On-Site Visits will be quoted as needed and must be paid for in full prior to scheduling.

Please contact your BioSpherix Representative to get pricing for Extended Warranties and Service Agreements.